Central City Concern's On-call Staffing program is a training program that provides 24/7 front desk coverage to 14 Central City Concern Housing buildings throughout the Portland metro area. Each trainee performs front desk operations, emergency procedures, routine building cleaning, and maintain the cohesion and livability of the community. More than 50 formerly homeless clients are expected to complete the training program annually.
On-call front desk staff will gain training in a variety of areas to facilitate daily operations within CCC's community buildings, including:
- Customer service
- Computer data entry
- Safety & Security
- Janitorial services
- Emergency Response
In early 2017, Central City Concern plans on offering on-Call front desk staffing services to other affordable housing providers.