We’re very excited to turn this month’s spotlight to a volunteer from Puentes,
Central City Concern’s culturally-specific program that supports Latinxs in recovery. Developed in 2005, Puentes uses a multidisciplinary approach
to provide alcohol and drug treatment and mental health care to individuals and to the entire family in a way that mitigates stigma and fear.
Claudia, this month’s spotlighted volunteer, lends a hand to Puentes’ program that works with Latinx youth ages 14-21 who have drug or alcohol issues or
are susceptible to gang involvement, Esperanza Juvenil. Marysol Jimenez, who oversees Esperanza Juvenil, says about Claudia, “It's been a satisfying
experience to train a young adult that wants to learn about addiction counseling field, and is interested in working with our Latinx youth.”
Read on to hear how Claudia came to Puentes and how her own experience informs her work.
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What is your name and volunteer position?
Claudia: Claudia Aparicio, and I’m volunteering at Puentes with Esperanza Juvenil, which in English is Youthful Hope.
P: And what does the Esperanza Juvenil program do?
C: The program is specifically for youth that are struggling with drug and alcohol addiction. It’s a reduction method. Marysol, who is
the Esperanza Juvenil staff member, her goal is to get the youth to reduce their addiction. So, sometimes they ask her, “Do we have to quit?” and she’s
like, “No, but it would be good if you could quit!” So she works with them in reducing the harm until they stop.
P: How did you find out about CCC?
C: When I was studying for the Certified Recovery Mentor position, [CCC staff member] Ricardo,
who helped us get certified, would always call on me and say it would be really cool if I could volunteer with Puentes. He never really told me about
the program, but was always trying to get me to volunteer, so finally I ended up coming here to volunteer.
P: I should probably know this, but what is a Certified Recovery Mentor?
C: A Certified Recovery Mentor is a first level of what a certified Alcohol and Drug Counselor would do. So we’re mentors for people that
are working to recover from their addiction. I did my certification with the Instituto Latino, so it was a group of Hispanic people [getting certified].
P: How did you get involved with that organization?
C: I knew someone from Volunteers of America who was the one who started the group for Hispanics to get certified as CRMs. I went with
a church, called Ministry of Jesus Christ of Men and Women Seeking Lost Souls. We work more with the homeless population, which not a lot of pastors
do in the Hispanic area. We go to the streets and try to reach the homeless and give them resources.
P: What do see as the benefit of having a culturally specific program?
C: It just helps to see that there’s a lot of need in the Hispanic community, especially because they don’t really speak English. Ever
since I was 19 I’ve been working with the Hispanic population, which I never thought I would do, because I had to help my mom with translations and
filling out papers, and so I never saw myself doing that as a grown up. And now that I find myself serving the Hispanic community, trying to get them
resources, and telling them where to go for resources, whether it’s a light bill, whether it’s to find an apartment, for a kid’s food boxes or clothing,
I see that as a big challenge, because there is a big need in the Hispanic community.
P: And what is the importance of serving youth specifically?
C: I think it’s because they’re in their teen years, so they’re growing up. It’s better to stop or try to reduce the harm when they are
young. It’s like a baby when it’s small. When a baby is small, you don’t start disciplining them when they’re 10 years old, because then it’s a little
P: What are the challenges of that?
C: The challenge is the youth can be a little bit rebellious, but there’s a saying in Spanish that says, “Es más mejor la palabra de una
madre ajena quell tu propia madre”— we’d sometimes rather listen to a person that is not our mom than our own mom. Which is true because I lived
it, I didn’t listen to my mom, but when I met my pastor I listened to her more.
“There’s a saying in Spanish that says, ‘Es más mejor la palabra de una madre ajena quell tu propia madre’—we’d sometimes rather listen to a person that is not our mom than our own mom.”
- Claudia, CCC Volunteer
P: For those that are rebellious, how do you reach them?
C: We try to talk to them and see where their rebelling comes from, because from my own experience, a kid is going to be rebellious because
something happened. Like me, I was rebellious because something happened in my life and there was a root of bitterness in my heart, which made me really
stubborn in my teen years and got me in to a lot of trouble as well.
And sometimes we’re young but have to mature faster than our age. I just had to mature a lot younger than I would because of my experience. Especially
since I didn’t get disciplined, and sometimes self-discipline is much harder than getting disciplined by your own parent.
P: And it’s hard when you’re older than your years, because your experience is going to be so different from you friends.
C: I had a hard time fitting in school, I always thought I was superior than my classmates. I would just go in my shell and always find
the library, because I always liked reading books. I would look for stories that were not relatable to me so I could learn more about other life experiences.
P: And that kind of ties in to what you’re doing now, hearing other people’s stories and being a mentor to people whose experiences may
be different from your own. Have there been any particular stories that have stood out?
C: I heard a story of a girl who was getting her treatment here and she was going through the same experiences that I had gone through
as a teen. Her mother didn’t try to connect with her and see to her needs, or understand why she was going through what she was going through. A lot
of that happens because of culture shock. We’re born here and our parents are from Mexico or Guatemala, or some other Hispanic county, so we learn
different things. Whether or not we want it, our culture is American culture, even though our parents are from Spanish-speaking counties. And sometimes
we want to adapt to their culture as well, but since we don’t really know about it, we have to research it on the internet. We’re also more free. They
didn’t go to school, they had to work, they had to feed the horses and the chickens. We don’t do that. So sometimes our parents don’t realize it’s
a bit of culture shock between us and they don’t understand us or they don’t try to understand us. So when I heard that girl’s story, my heart went
out to her.
"I learn more every day. I learn from the people here, and I see people I learn a lot from."
P: What keeps you coming back to volunteer?
C: I learn more every day. I learn from the people here, and I see people I learn a lot from.
P: And our traditional last question: What would you say to someone who was on the fence about volunteering with CCC?
C: I would definitely recommend CCC, because it’s a good agency and I’ve learned a lot. And at Puentes, it’s family based. Ever since
I came they were like, “We’re a family here. We don’t see any of you guys aslower than us, and when we eat, we eat together.” We don’t eat in our own
offices, we’re always eating together in the kitchen, and sometimes we don’t always have room so we’re all squished together, all talking and laughing.
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If you are interested in learning more about volunteer positions in at Central City Concern’s health and recovery,
housing, or employment programs, contact Peter Russell, CCC’s Volunteer Manager, at email@example.com or visit
our volunteer webpage.