A Message from CCC President & CEO Rachel Solotaroff

As the globe reacts and responds to the risks and realities of COVID-19, Central City Concern is ensuring that our clients, residents and staff are supported and attended to. I want to share with you our organization’s approach and actions, knowing that the situation is evolving on a daily basis.

COVID-19, which many know as coronavirus, is a respiratory virus that can cause mild to no symptoms in some individuals, and much more serious and critical symptoms in others.Because COVID-19 is believed to be transmitted in a manner similar to other respiratory viruses, CCC is continuing, and expanding, the precautions we take during influenza season:good cough and cold etiquette, respiratory hygiene, and measures to support staff, client and resident wellness. Broadly speaking, we are also enhancing signage, communication, and cleaning and infection controls to aid prevention efforts. Our COVID-19 Task Force rapidly transformed into a responsive incident command structure, drawing upon expertise from across the organization, as well as our partners in Public Health and the Joint Office of Homeless Services.

With regard to specifically caring for our residents, clients and staff, Central City Concern is a varied and complex environment, and COVID-19 may affect our community in multiple dimensions. For patients seeking care in our primary care and shelter-based clinics, we are ensuring we have screening, diagnosis, treatment and safety protocols in place, balancing best available guidelines with compassionate care. For residents in our housing, we must play a critical role not only in keeping their environment as safe and clean as possible, but in responding if they are ill, and coordinating health and home care, lest they feel isolated and afraid. For our staff, who serve on the front lines day in and day out, we must ensure they are informed, trained, prepared and healthy, with the resources and flexibility to care for themselves and loved ones should the need arise.

Epidemics are a category of disease that hold up the mirror to human beings and reveal who we really are. At Central City Concern, we are asking every member of our community to care for one another and our clients and residents as we would for our own family. For some, that means devoting a significant amount of the day to COVID-19 preparedness and response. For others, it means attending to the myriad small acts that add up to living our mission on a daily basis.

What we all share, at CCC and in our community, is the realization that we’re all in this together, that what affects one person anywhere affects everyone everywhere. Particularly as we consider the potential impact COVID-19 could have on the community we serve, we appreciate and welcome the support of our partners. This is a poignant reminder that the health of the most vulnerable people among us is a determining factor for the health of all of us, and how we react and respond speaks to the humanity we all hold.

Please feel free to reach out to our Public Affairs department if you have thoughts or questions.

Take care and stay well,

Rachel Solotaroff, M.D.
President & CEO
Central City Concern