Monthly Volunteer Spotlight: February 2017 Edition

Feb 28, 2017

When first sitting down to interview one of Central City Concern’s favorite administrative volunteers, Maureen, for February’s Volunteer Spotlight, it quickly became apparent that this chat was going to be unlike many before. Maureen openly shared her story regarding her lived experience on the streets, struggles with addiction, past criminality, and why these things motivate her to simply “lend a helping hand” today. Whether it is making the gravy (from scratch) for one of our residential community Thanksgiving meals or entering survey data regarding Old Town Clinic patient satisfaction, Maureen’s intimate connection with the services that CCC provides resonates strongly in each moment she is able to spend with us.

Our normal Q&A format couldn't do Maureen’s candor and humility justice, so for this Volunteer Spotlight we chose a small handful of unprompted quotes to share. Maureen’s unique perspective on homelessness, as well as CCC services, is tremendously inspiring and we hope you enjoy hearing from Maureen as much as we did.

• • •

“Well, how can you help another person? You know, I didn’t use to tell my story. I used to be ashamed of it. I used to be ashamed to say that I was a prostitute or I was a heroin addict or, you know, I was with pimps and I turned tricks and all of that stuff. But now, it’s a part of the strength that I have—the fact that I made it through alive.”

“I often hear people say, ‘I love living on the streets,’ but boy if you give them a hot shower and a clean pair of clothes and a room to sleep in, they’re ecstatic. But they tell themselves that because it makes it easier to accept their circumstances.”

“I want to always offer my conditioning of what I’ve been through to other people and say: it looks really bad right now, you are at the bottom, but there is a way for you to dig yourself out of this.”

“And so the whole point I guess that I’m trying to get to is that your organization not only represents me, but it represents me today.”

“When I started volunteering here I kept focusing on this as like my next stair step, you know? I’d done all of this other stuff with no contentment. Just like, working. It’s just a job. I’m addicted to helping people. I like giving up my time and energy more than I like getting paid to do stuff and it’s just a thing with me. You’re put here for a purpose and you can’t find it if you’re in the office working. It’s not going to be a monetary thing. It’s going to be something you’re giving to people to make them delighted, to make them feel happy, and so that’s what I am doing.”

“If your organization continues to do what it’s doing we can make sure that this slows down. Homelessness is an epidemic right now and it breaks my heart because of the inhumanity of it. The ignorance of it. When you see someone sleeping on the street and all you do is step over them instead of checking to see if they’re alive, something has to change in our society to make people see past a person’s dirt and their poverty because in today’s world we’re all just a step away from being there.”

“It was a great experience to see other people that really cared, that don’t do things just because. They’re there, they’re engaged, they’re asking questions, and they’re talking to people instead of at them. I got to know quickly some of people’s circumstances and I felt that they were in good hands. I thought they were in great hands with CCC.“

“Because I started from the street and I had nothing. A pair of high heels, a big purse with all of my drug paraphernalia, and the clothes on my back and I don’t have much more than I had then, monetarily. But spiritually I’ve gained a bucket load, a truck load, or whatever’s so big that I can’t fill it. And you guys allow me to continue to feel big like that. To feel important. I like to feel big and important and it doesn’t take money to do that, it just takes doing.”

• • •

If you are interested in learning more about volunteer positions in at Central City Concern’s health and recovery, housing, or employment programs, contact Eric Reynolds, CCC’s Volunteer Manager, at eric.reynolds@ccconcern.org or visit our volunteer webpage.



Monthly Volunteer Spotlight: January 2017 Edition

Jan 31, 2017

Our first Volunteer Spotlight of 2017 highlights the unique role of Dr. John Bishop, a clinician who has chosen to spend time in Old Town Clinic’s Wound Care Clinic. As the Wound Care Clinic program is in its relative infancy, our lead practitioner, Pat Buckley, had this to say about Dr. Bishop’s contributions:

“Having his expertise as we were developing the program was extremely beneficial because it really helped us ramp up the quality of care more quickly than we otherwise would have been able to… He’s the bomb.”

If you’d like to learn more about Old Town Clinic’s Wound Care program we recommend you check out the National Health Care for the Homeless’s Healing Hands newsletter, where they highlight this young, yet valuable, Old Town Clinic service. In the meantime, take a look below to find out both what distinctive challenges Dr. Bishop encounters while at Old Town Clinic, but also what makes the care process so rewarding to him.

• • •

Name and Volunteer Position: John Bishop, provider in the Wound Care Clinic of Old Town Clinic.

How long have you been volunteering with us?
About year and a half now; it’s been very positive. It’s a different kind of wound care than I was used to, a different kind of situation, but it’s been very positive. Good, nice, qualified people to work with... pleasant, friendly. I like the patients, too. The patients, for the most part, are very nice.

What made you want to volunteer at Central City Concern?
I decided to be retired. And moving to Oregon from Florida there was no real employment for me, financially, in a semi-retired level. I spent many years learning how to do wound care and I didn’t want to just give up that knowledge overnight. It took a long time to develop what I know and I didn’t want to just throw it away so I figured I could use what I know positively for a few more years. And since I don’t get paid, I’d rather take care of people who can’t pay [Note: All Old Town Clinic patients are on a sliding scale fee.] They need the care and there’s no reason why they shouldn’t get it.

Have there been any surprises at Old Town Clinic so far?
Well, the biggest problem I have here is with continuity of care and follow-up. Part of it is me as I only volunteer but two times a week, but part of it is the patients that don’t come back. That’s probably the biggest disappointment.

Then again, that’s the challenge from which we have to work. That’s what’s different from my civilian or private practice before I got here. That’s just one of those things in the practice of medicine.

Have you tried strategies to combat that?
Well it does direct how we administer our care. We have to prescribe a type of care with the assumption that maybe the patient won’t come back. That way, if they don’t, they’re not going to get themselves into more trouble from the care. My philosophy is to be positive, develop a little relationship with them, and have them feel like I’m expecting them so that they might feel more of an obligation from that. I make sure to say “I will see you next week!” and I hope they think, “If he cares enough to be there to look for me I ought to show up.” I don’t know if that’s how it works but that’s my goal.

I like doing wound care, I like taking care of people, and I like seeing wounds get well. It’s a very satisfying thing to start off with a mess and then see the patient eventually walk out and to tell them, “Don’t come back, you’re all done!" And along the way, since many wounds are chronic, there’s a big effort to teach the patient how to take care of it themselves so that they won’t have to come back. I don’t know how successful I am with that but it’s always been my guiding light in wound care. It’s  "Okay, this is what I want to do; if it happens again, this is what you can do for yourself.”

Having practiced medicine at Old Town Clinic, if somebody were on the fence about volunteering here is there anything you would want them to know?
Well I think the volunteering business is pretty nice. The state of Oregon has their physician emeritus program that kind of gives you liability coverage and allows you to practice and keep your skills alive. It lets you use the skills you already have and I think more physicians ought to consider that.

• • •

If you are a licensed practitioner interested in volunteering time with Portland’s vulnerable populations, we recommend checking out the Coalition for Community Health Clinics, a community and care-driven collaborative (of which Old Town Clinic is a partner).

For any other Central City Concern volunteer inquiries, please visit our volunteer webpage.



Monthly Volunteer Spotlight: December 2016 Edition

Dec 22, 2016

Old Town Clinic’s Wellness Program offers a variety of classes and activities to further patient care, healing, and connectedness within the Central City Concern community. This month we wanted to emphasize the outstanding work of Jeff Beers, an art therapy volunteer who Program Manager Moira Ryan refers to as “a co-conspirator toward the Wellness Program’s aim of encouraging self-acceptance while building community.”

In fact, when approached about Jeff’s wonderful service being the spotlight for December, Moira jumped at the opportunity to provide a glance into her work and experience with Jeff:

San Francisco-based artist Jeff Beers has years of experience working with diverse populations as an arts educator. Jeff joined us in July and has been a fantastic peer volunteer and co-facilitator of several Wellness groups. In our Art for Everybody and Art Journaling groups, he’s brought a more tactile experience of art-making as we practice trying out working with oils, inks, powder tempera, collage, collagraphy, and even found items! He draws upon his experience as a self-taught artist and encourages mistake-making, regularly reminding folks that we have permission to practice not being perfect here. Additionally, drawing from his experience as a certified instructor of Thai Massage, he’s developed curricula for a group we’re calling Eastern Techniques for Health and Longevity. In that group, we draw on trauma-informed somatic experiencing precepts as we explore tapping, brushing, acupressure, stretching, and other acts of gentle self-love.

With Moira’s enlightening recap of Jeff’s involvement, read below to hear his own words about how he utilizes personal experience with a desire to help others through one of his greatest passions—art!

• • •

Name and Volunteer Position: My name is Jeff Beers and my volunteer positions are for Art for Everybody on Mondays, and then on Wednesdays we do table-top Games and then I lead a group in Eastern Techniques for Health. On Thursdays I do ceramics and the art journaling as well.

So a pretty wide array of activities. What’s your background?
My background is in art for the most part; that’s what I do. Every year I choose an organization I want to volunteer for. Money comes very low on my priorities so I feel like it’s a way I can give back since I can’t give back monetarily. So I just find places that I really believe in and then volunteer. I get to pay it back and do what I love.

How have you been able to use those skill sets to connect specifically with those that CCC serves?
Well, I really like the clients. I have a lot of admiration for them because I know that they’re struggling with one thing or another and I just admire their efforts to reach out for help and be there. A lot of the groups, they vary in sizes, but it’s just cool to see the people regularly and to be a part of their lives. And just to contribute whatever I can, which would be a positive attitude, and some skill sets, but mostly just showing these people my admiration for what they’re doing.

And I want to make it worth their time too. I always feel conscious that if people make the effort to be in the class or in the group it should be worth their while. I keep that in mind and try to get a lot of feedback from the people and just tune-in to what they’re interested in; that’s been a lot of fun.

Have you had any cool projects that have been more successful or well-received that stick out?
Yeah! In Art for Everybody on Mondays I’ve been having a lot of fun introducing different techniques to the clients and they’re usually always interested in at least trying it out which is great. They find their voice and the right materials they want to work with. Then all of a sudden they become artists. Before they were always saying, “I’m not an artist, I’m not an artist,” and that’s hard for me to hear, so I like to bring them forward and show them what they can find in themselves.

And then the Eastern Techniques Class, that’s been a blast. Although it takes more preparation for me to package and present all of these techniques I’ve learned through the years, it’s been a lot of fun. I ask the clients for a lot of feedback and they’re usually pretty forthright about just coming up with critiques so it’s been fun to constantly let that group grow in that way.

Do you feel like the activities are a good fit for CCC and the Wellness Program?
Oh, very much so. Your guys’ program is just fantastic. When I was a client I just was blown away by all of the services that were provided under one roof so people didn’t have to go to different parts of the city to receive different services. I thought that was great. Of all of the private insurances I’ve had in the past this was easily, no contest, the most fantastic clinic I’ve ever seen. And so, it was an easy choice to volunteer.

I mean you even have volunteers who work at Old Town Clinic cleaning up things, setting up different things, I think it’s great. I think your program should be like a model for most of the clinics in the United States. It’s a great example of what you can do.

And lastly Jeff: if somebody were on the fence about volunteering with Central City Concern or about getting involved, would you have any advice or words of wisdom for them?
For me, I’ve always had a respect for people no matter what their situation is and I want them to know that. I think it’s a good thing for volunteers to show their genuine respect or admiration and not feel that it’s something out of obligatory need. I’m blown away by some of the people CCC serves and what their stories are that they share. So I think for volunteers in general that would be the most important thing.

And I think that anybody that would find interest or have the time to volunteer at CCC should never have to have any doubt about the value of what they’re bringing.

• • •

If you are interested in learning more about volunteer positions in at Central City Concern’s health and recovery, housing, or employment programs contact Eric Reynolds, CCC’s Volunteer Manager, at eric.reynolds@ccconcern.org or visit our volunteer webpage.



Monthly Volunteer Spotlight: Thanksgiving 2016 Edition

Nov 28, 2016

Last week, Central City Concern was extremely fortunate to have twelve community members volunteer their time to help serve Thanksgiving Eve meals to our residents at several of our supportive housing communities. We know that it takes special people to give their time during such a busy time of year. CCC's volunteer manager, Eric Reynolds, wanted to find out what compelled our volunteers to do just that, so he spent his Wednesday afternoon visiting each volunteer site to ask!

• • •

Elise, Kyle, and Dennis, volunteers at the Madrona:
Elise: "I’ve volunteered with Central City Concern for the last three Thanksgivings and I always come back because it’s just really great to see how appreciative people are to receive and share together. I like to be able to help provide that."
Kyle: "I always enjoy working with the people here and all the residents and how happy they are to have our help here. It makes Thanksgiving that much more special." 
Dennis: "This is my first time here but I signed up to come here because I really like CCC’s cause and I believe in it, so I want to give back specifically to the people CCC helps."

Jenn, volunteer at the Martha Washington:
"It was a great opportunity to give back to CCC, which has done so many great things for me. It’s a good way to get out and meet people who are involved in the organization."

 

 

 

Maureen and Steve, volunteers at the Estate:
Maureen: "I’m thankful to have the ability to help others."
Steve: "I spend most of my time being of service to myself, but it’s good to be of service to others when I can. We aren’t born with a sense of purpose… we have to find that ourselves."

 

Peter, volunteer at the Biltmore:
"Everyone deserves Thanksgiving. I’m thankful to be part of something larger than myself."

 

 

 

 

Scott, volunteer at the Biltmore:
"It gives me more than it gives them. I enjoy it as a way to give back."

 

 

 

 

Shannon, volunteer at the Richard Harris:
"I volunteer because it’s the holidays and I like to give back. I grew up very religious so it was part of my upbringing. And even though I’m not as religious now I like to give back because it’s in my blood. It was so lovely working with this group. It was awesome."


 



Monthly Volunteer Spotlight: October 2016 Edition

Oct 25, 2016

In breaking the mold from our typical Q&A-style monthly volunteer spotlights, this October we wanted to bring a narrative regarding the transformational, sustainable, and invaluable work of Central City Concern's longest-tenured volunteer, Annette. Read below to hear from current and former staff members, and Annette herself, about the amazing impact her time has had on Old Town Clinic and those they serve.

• • •

Central City Concern serves individuals who suffer from homelessness or low incomes through diverse programming focused on housing, health care and employment. Within one of our Federally Qualified Health Center sites, Old Town Clinic, lies the CCC Pharmacy which serves “the uninsured as well as those who have a hard time negotiating the outside world,” as put by CCC’s former Head Pharmacist, Sandy Anderson. It is here that CCC has benefited from the amazing service of Annette Moreau, a volunteer whose time and commitment to Old Town Clinic predates the pharmacy itself.

Annette began her time at OTC as a volunteer registered nurse in 1992 and soon shifted her focus from rooming patients and drawing blood to organizing the in-house medicine closet that was “just a mess” as she recalls. Creating a sustainable organization to the med closet, Annette inserted herself as the initial point-person for tracking any donated incoming medications, medication expiration dates, patient prescriptions and use, and a script system implementation. Thanks to Annette’s diligence the prescribing physicians at OTC were able to more efficiently track and access needed medications, allowing them to spend more time with their patients and less time digging around the med closet.

“Basically, my portion was to help out in any way I could as a volunteer,” describes Annette. “I just see myself as a cog in the big wheel that is giving the patients what they need as far as medications because many of these patients would not be able to afford them at an outside pharmacy.”

When one has a mental illness diagnosis, suffers from chronic back or joint pain, or needs assistance dealing with an ongoing condition such as diabetes, even the simplest of responsibilities may seem daunting. The most basic interactions can take an extraordinary amount of effort and regular tasks, such as visiting the doctor or pharmacy, can quickly overwhelm.

It is in these situations that Annette’s professional background as a registered nurse shines through. Kristine Palo, a CCC pharmacy technician, states that Annette’s earnest nature “just creates a lot of trust between the pharmacy and the patients; she’s definitely helped out with that.”

And adds Sandy, “A lot of [our patients] she knows either by name or by face.” In a clinic where the patient-practitioner relationship is truly vital for positive outcomes, Annette’s openness and encouragement oftentimes serve as a conduit for client success.

Annette’s 24-year impact at Old Town Clinic also extends to CCC’s staff members. “For the first time I was able to really learn about relating nursing with pharmacy,” expands Sandy. Annette’s time, composure, and consummate professionalism “really strengthened the inter-professional relationships between RNs and pharmacists and technicians. She taught us how to relate to RNs.”

In a clinic where more than 5,700 unduplicated patients are seen on an annual basis, strong staff cohesion across departments is tantamount to successful health outcomes. By exemplifying how healthily and productively RNs can partner with pharmacy professionals, Annette’s knowledge base, compassion, and charisma, in their own way, have led to better care for those OTC serves no matter the diagnosis, pain level, or condition.

In August 2012, after Annette had been volunteering with Old Town Clinic for 20 years, she had a minor setback. As Sandy Anderson describes:

“Annette was volunteering one day and I thought she had a heart attack! She just went to the floor and I thought, ‘Oh my gosh she’s had a heart attack!’ So I went and got Todd [a clinic physician] and we were asking her ‘Can you move? Can you move?’ and Annette is saying, ‘No! I can’t move, I can’t move! I hurt, I hurt!’”

As it turns out, Annette had been taking a medication that had slowly dissolved the bone tissue in her femur. On that fateful day Annette had actually shattered her femur while performing her regular volunteer duties.

But little could a broken femur and two surgeries keep Annette away from her volunteer shifts at Old Town Clinic. “She was using a walker for a little bit but she came right back as soon as she could,” says Kristine.

“Her dedication to us is just amazing,” reiterates Sandy, as Annette was back in the pharmacy by December of that same fall to help with whatever administrative tasks she could.

The CCC Pharmacy fills over 14,000 prescriptions each month for those who are either homeless or living on low incomes. There are now eight full time pharmacists and a bevy of pharmacy technicians, interns, and volunteers ensuring that those prescriptions are organized, handled, and distributed so that their patients don’t have to live in chronic pain and suffering while also navigating an oftentimes intimidating world to those who may be down on their luck. Before any of this growth—including a new state-of-the-art bubble-wrapping machine, insurance billing, and the current modern building—there was Annette.

Annette’s realization of the potential for growth and change at Old Town Clinic and within the pharmacy has made a true community impact that continues each day. What was once an afterthought—the medicine closet that Annette first began organizing and managing 24 years ago—now allows Old Town Clinic, and Central City Concern as a whole, to provide better services to more individuals in need. Without Annette, it is difficult to think such an impact would have been made.

• • •

If you are interested in learning more about volunteer positions in at Central City Concern’s health and recovery, housing, or employment programs contact Eric Reynolds, CCC’s Volunteer Manager, at eric.reynolds@ccconcern.org or visit our volunteer webpage.



September Volunteer Spotlight: Recovery Month Edition

Sep 30, 2016

September is National Recovery Month, a time to celebrate recovery and share stories about how substance use treatment and mental health services have helped people live healthy and rewarding lives. 

This month we were honored to connect with an Employment Access Center (EAC) Clothing Closet volunteer who also identifies as being in recovery. Read how recovery has impacted Dikeeshea’s attitude towards volunteerism, her interactions with others, and her career aspirations.

• • •

Name: Dikeeshea Witherspoon

Position: I volunteer in the clothing closet at the Employment Access Center.

Could you tell me a little about your duties in the clothing closet?
My duties in the clothing closet are going through any clothing that people donate to Central City Concern, [deciding] what I think should be put in the clothing closet and then organizing by size and style. I also help when people come in and need an outfit put together for an interview; they’re looking for a certain size of pants, or a shirt, or if they just need some clothes. It’s fun because me being the age that I am (millennial) I can kind of hit towards the hipper stuff to wear.

What first drew you to Central City Concern?
I was working but I wanted to give back to the community that I took from. Using drugs, stealing, like all of the crazy stuff that comes along with using drugs and drinking and being homeless, I wanted to give back. So I started volunteering at the St. Francis Church in Eugene after two people in recovery told me about it. Boy, was it an experience! To be able to feed the community no matter what walks of life they went through; I was eager to be a part of something like that. I wanted to stay volunteering and after I came to Portland, I wanted to keep being a part of a group. That’s what really pushed me into Central City Concern.

Since coming here do you feel like you’ve become a part of the bigger group?
Oh yes! Especially since I got a nametag and my picture is on it and it says “volunteer” on the bottom. I feel like I’m part of the community just because I am a volunteer. I can walk into the EAC and feel absolutely comfortable. Yeah, it’s homey. I’m there and it’s good for me.

How would you say your recovery has informed your volunteerism and vice versa?
I go to NA meetings and I have a service position, but for me that’s not enough. Being able to volunteer for a community that is the same as what I’m going through or what I’ve been through—like the community of being homeless, the community of looking for a job and trying to survive outside—I feel like it’s helped my recovery tremendously. If I didn’t volunteer, I’m not sure my recovery would’ve blossomed as much as it has. It holds me accountable. Like, if I don’t volunteer am I giving back? I’m not.

I started out doing drugs and drinking and not thinking about who I was hurting, about the people I was hurting outside of myself. You know, like my family, like all the crimes I committed while being under the influence, not worrying about taxpayers money, not worrying about anything. I just didn’t care. But now that I’m clean and sober I see all of the people that I hurt, how much I hurt myself, how just, disgusting I felt inside. And how pure and clean and open I feel now that I’m clean and sober and I’ve been able to help with volunteering and even working. It’s very full circle.

Have you had any experiences in the clothing closet that have stuck with you or just made your day?
So one day there was this gentleman who was really early on in his recovery. He came into the clothing closet and he didn’t have any teeth in and he was really embarrassed. He was talking like his mouth was almost closed and he had his hand over his mouth and I was thinking “oh my gosh, why is he doing that,” you know? And then he said, “Oh, I’m sorry I’m talking muffled, I just don’t have my teeth in. I haven’t got them yet.” And so for somebody to come in and try to find clothes because he has a job interview and he doesn’t even have his teeth yet, that touched my heart. He’s still looking for work and he’s going to go into this interview teeth in or not! I don’t know if I didn’t have teeth in, or if I couldn’t take a shower, or if I couldn’t do my hair or put on makeup, I don’t know if I would have gone to the clothing closet and attempted to get some clothes for an interview or even had an interview.

And I actually saw him just yesterday and he was grinning from ear to ear. He’s been working, and he was just smiling, and I thought “oh my god, that is the same guy that I saw months ago but with all of his teeth now.” They were just bright and shiny. And, every time I see him I think about that because I see him in the community and yeah, it touched me. It gave me hope in people.

Any thoughts or parting words you’d like share?
I would say that Central City Concern has really helped me. It opened up my eyes to see the community of where I came from to the community of where I want to be. It’s opened my eyes to get back into school. This will be the first time, my going to college. It’s helped me to bring it all together to know what I want to do with my life. Being able to talk to people about their job or how they got there and me wanting what they have. I didn’t used to think that way but seeing how many people have walked the same life that I’ve walked and now look at them; so successful. That’s my parting words.

• • •

If you are interested in learning more about volunteer positions at Central City Concern’s health and recovery, housing, or employment programs, contact Eric Reynolds, CCC’s Volunteer Manager, at eric.reynolds@ccconcern.org or visit our volunteer webpage.



Monthly Volunteer Spotlight: June 2016 Edition

Jun 23, 2016

Having moonlighted as a Medical Scribe Volunteer in addition to his Clinic Concierge role, Duc Phan has seen Old Town Clinic from both the waiting room and the exam room. Take a look at what Duc believes makes Old Town Clinic so successful, and how he plans to use what he has learned in the future!

• • •

Name: Duc Phan

Position: My position at CCC is as a patient concierge or Clinic Concierge Volunteer.

What are some of your duties with that position?
Mainly trying to keep patients company. If they need any help walking up or down stairs I can assist them; if they don’t know where they are I can point them in the right direction. Bring them water if they get thirsty. I’m mostly just there to be a pair of ears to listen and have conversations with them.

Do you find yourself in a lot of engaging conversations with folks while they’re waiting for their appointments?
Patients—when they sit there and are waiting for an appointment—they are very much in the stage of not happy or [not wanting] to chit-chat. So I have to approach and introduce myself and once I initiate that they open up and they will talk about their lives, their reasons for being there, and they do share a lot of personal information (that I always keep private).

Once you initiate conversation they’re pretty much happy to share with you a lot of things. That’s the part that I feel is rewarding. The trust, for some reason, it just establishes quickly with me and the patients feel free and very quickly share why they are there and what is going on with them.

What do you find to be your favorite thing about Old Town Clinic?
The concept. The mission. It is a clinic that is not just focused on physical health. I see Old Town Clinic as such an integrated organization and you don’t really see that kind of clinic anywhere else. This model is very comprehensive in the way that it is very beneficial to the population of patients that come there. [The patients] go there and mainly, yes, the reason is because they are sick and have something that needs to be taken care of. But at the same time they have other issues that Old Town Clinic can offer [services for] and that is very wonderful.

When I did the scribe thing that was pretty cool. I was in the room with the doctor and after he went through the history of the patient and checked out the reason why the patient came in, he then said, “How are things going with you?”

It makes you think: you come here for the stomach ache or back pain, but let’s see what else is going on. Talk to me about how things are going on in your daily life.

Basically, you can offer more than just one kind of existence to the patient.

I know that you are in the application process for Physician Assistant graduate school. How do you think your experiences at Old Town Clinic will benefit you going forward in your career?
It helps in a way that broadens my focus to more than just the physical health of the patient. It helps me to take into consideration all of the factors that bring someone to [Old Town Clinic]. Maybe they have certain emotional issues, or maybe they just lost their job and don’t have a place to live. There can be many other reasons that will be the cause of certain conditions. And to be a healthcare provider, it is important to consider all of the factors [more so] than to just put on a bandage and treat the immediate condition.

A lot of doctors or nurses or physician assistants that work at the hospital seem to be very proficient professionals but their view is only in the hospital bubble. You only see the patient come in and then leave, but at Old Town Clinic they come in and it kind of feels like a whole family. You are here to take care of this person, this individual, and we all work together as a team and we all make sure that they leave this clinic fully taken care of.

So what advice would you have for a brand new clinic volunteer?
I say go for it! Be ready for good surprises. Old Town Clinic is a clinic that is rich in diversity and every day something different happens and every day you see a different type of patient in and out. I enjoy my time there a lot. People there are very friendly and very professional and it is a place driven by patient-centered care. And if anyone has a passion about patient-centered care, then Old Town Clinic is definitely the place to be for anyone who wants to get that kind of experience or get exposed to that kind of environment.

• • •

If you are interested in learning more about volunteer positions at Central City Concern’s health and recovery, housing, or employment programs, contact Eric Reynolds, CCC’s Volunteer Manager, at eric.reynolds@ccconcern.org or visit our volunteer webpage.



Monthly Volunteer Spotlight: May 2016 Edition

May 31, 2016

Central City Concern’s Martha Washington Building has so many amazing things happening that we couldn’t quite cover everything during April’s National Volunteer Week blog series. That’s why this month we wanted to highlight the tremendous work of Reese Matye in May’s Volunteer Spotlight. Having spent several decades serving our country, Reese has found himself right at home with the Martha’s diverse residential population!

• • •

Name: First name Reese. Middle initial M as in mother. Last name Matye.

Position: I am one of the volunteers at the Martha Washington, that’s about all I know it as.

What led you to volunteer at Central City Concern initially?
I have a background in working with veterans. I’m a disabled veteran myself and I’ve done a variety of programs with veterans and mental health designed programs. I have a master’s degree from the University of Oregon in counseling. I’ve taught at Mt. Hood Community College and Clackamas Community College on family living, communications, and stuff like that. So it’s kind of an extension of all of those type of experiences.

What kind of projects have you participated in at the Martha Washington?
Well, I started with Dale and we did a billiards night every other Wednesday and that was a nice introduction. I got to meet people and just talk with them so they knew who I was and had a chance to get to know folks, get to know the Martha, and certainly get to know Dale.

What keeps you volunteering at the Martha Washington?
Well, I like the people, I like the population. I was a recruiter for Upward Bound in graduate school and I enjoy [population] at the Martha where people have been derailed due to mental illness or drugs. I saw that in Upward Bound as well, in that same general age group in some instances, sometimes a little bit older.

I love to provide skills to people: skills so that they’ll learn, skills so that they’ll grow. And it’s always, especially at the Martha, how do you want to say, an exercise in self-discovery. If people want to do something, let’s figure out how we’re going to get there so you can do it.

What’s your driving force to volunteer?
Well, I have had the opportunity to have a wonderful life and to have people who cared about me and gave me guidance and gave me the opportunity to excel. I want to provide that same approach to people who may not be able to recognize options or different approaches. That’s very important to me.

Reese, do you have a favorite story or interaction from your time at the Martha that you can tell me about?
Providing information to people about the Buffalo Soldiers with my co-partner in crime there (Michael “Chappie” Grice) who spoke about the Tuskegee Airmen. Right after my master’s program was completed I went on active duty with the Air Force and I mustered out, or was discharged, as a Captain. And what I did was affirmative action work and that’s where the piece of the Buffalo Soldiers came in.

I love to give information to others to help enrich their life. And I think the seminar or talk was perhaps the highlight of my experience at the Martha.

I also enjoy talking to Lady. Lady, of course, is the golden retriever. Admittedly, it was somewhat of a one-sided conversation. But Lady smiled appropriately when I spoke to her and I gathered a crowd and we all had the opportunity to give and take and enjoyed one another and it was a group process. Just talking with people.

Lastly, is there anything you would like to say about your time as a volunteer or any parting words?
Sure. I think it’s a very diverse population at Central City Concern and I see professional staff members and it’s fun to interact with them. I enjoy my time just sharing ideas and just enjoy the volunteer atmosphere. There’s an old saying, you know “love what you do and the money will follow.” And that’s basically what I’ve done in my life.



5,000 Covered and Counting!

Apr 28, 2016

This week, Central City Concern hit an exciting health insurance milestone. As of April 21, 2016, Central City Concern Outreach Specialists have helped more than 5,000 people enroll in the Oregon Health Plan or other affordable health coverage, or renew their coverage. Since the Affordable Care Act expanded Medicaid in Oregon and many other states, we have seen the great benefits for the people we’ve helped enroll.

Our outreach efforts started on October 1, 2013 and have continued steadily since then to enroll as many CCC clients, residents, and community members as possible in the Oregon Health Plan (or, if they’re over income for OHP, in other affordable health coverage).

Our full time Outreach and Enrollment Specialists Conor Gilles and Alycia Reynolds (as well as former specialists Kevin Chou, Juliana DePietro, and Eric Reynolds), supervised by Benefits & Entitlements Specialist Team (BEST) Program Manager Kas Causeya, who coordinates CCC’s outreach and enrollment program with Executive Coordinator E.V. Armitage, have done an outstanding job enrolling individuals.

Even with our incredible Specialists, efforts to help people obtain health coverage are a team undertaking that stretches across CCC programs and locations. In addition to the Specialists, CCC has staff members who are trained enrollment "Assisters," as well as many staff who have done some support work in one way or another over the last few years. Current staff members who help with OHP enrollment include Sabra Eilenstine of BEST, Angie Gaia of Risk Management, Gabi Gallegos and Sylvia Woods of Eastside Concern, Abby Lee of Hooper Detox, and Dana Schultz of Supportive Housing.

Most of the enrollments have taken place at Hooper Detox, Old Town Clinic, Eastside Concern, and CCC Housing sites, but we’ve also enrolled many people at all other CCC programs sites. Approximately 20% of enrollments have taken place through outreach at Transition Projects, Inc., Union Gospel Mission, Portland Rescue Mission, and other community partners.



Thank you, Volunteers! #NVW2016

Apr 15, 2016

What a National Volunteer Week it's been at Central City Concern!

Volunteer Manager Eric Reynolds wrote about his thankfulness for volunteers and underscored the importance of their service, saying that "every smile, every handshake, and every moment here matters to someone."

Two of our volunteers—Anne and Janet—shared the very personal reasons they choose to give their time and presence to the residents of a CCC supportive housing site.

Dale, who serves as the connection between our residents and our volunteers, told us how volunteer service changes people: those who are on the receiving end of volunteerism, as well as those who are giving their time.

We even told the story of volunteer impact at Central City Concern through some incredible numbers!

To close the week, all we have left to do is say "thank you." We put together a little video to express our gratitude to each and every person who has chosen to give time, energy, and presence to those we serve. Happy Volunteer Week, and enjoy!