Counselors and staff members of Eastside Concern, one of CCC’s outpatient substance use disorder and domestic violence treatment programs, are accustomed to a level of unpredictability in their work. So it’s no wonder that Ines Mena, Eastside’s administrative support specialist, and her hallmark reliability are so appreciated and admired by all her colleagues.
For the last 17 years, Ines has single-handedly managed medical records for the program. (Central City Concern began operating Eastside Concern, which was formerly known as ChangePoint/Southeast, Portland, in the fall of 2012.) Her co-workers know that she can counted on for many things: to file all client documents and counselors’ progress notes accurately, to ensure that counselors never have to go searching for a needed form, to be the first one at the office each morning.
Though Ines stays behind the scenes, her steadiness makes a tangible difference at Eastside Concern. “Providing support for the counselors is the best way I can help our clients,” Ines says.
Even as the number of clients Eastside Concern serves – and all the paperwork that comes along with them – has grown, Ines is willing as ever to do whatever it takes to keep the office rolling smoothly. Gabi Gallegos, Eastside Concern’s Operations Manager, has seen that Ines is “willing to drop everything at the drop of a hat to help anyone.”
As Ines approaches two decades of work at Eastside Concern, she remains devoted to her work, but even more so to those with whom she works.
“I love my co-workers. I feel like we’re family and I love to help them however I can.”
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Ines's story is part of Central City Concern's week-long series to celebrate National Health Center Week by highlighting just a few of the many extraordinary people who make the work of CCC's health centers possible. The week of August 9 through August 15 is a time to recognize the services and contributions of health centers that provide affordable, high quality, cost effective health care to medically vulnerable and underserved people throughout the United States.
Learn more about CCC and National Health Center Week by reading a post introducing this series from Leslie Tallyn, CCC's Chief Clinical Operations Officer.