The 2017 Sandy Anderson Award Winner: Way More than "just an enforcer"

Wednesday, December 20, 2017

During the Old Town Clinic (OTC) all-staff meeting on Wednesday, Dec. 6, Billie Kay Stafford, OTC's operations manager, was recognized with the Health Services Advisory Council’s (HSAC) 2017 Sandy Anderson Award.

Billie Kay, or BK as she's affectionately known across Central City Concern, was an exemplary choice to be this year's awardee. For the last three years, the Sandy Anderson Award has been given by HSAC to a staff person who:

- Is always person-centered in their interactions with consumers.
- Puts the needs and goals of consumers first.
- Listens deeply and sees and hears beyond how people might seem on the surface.
- Is collaborative and solves problems with us instead of for us.
- Keeps long-term care goals in mind while also meeting people where they are.
- Can instill hope, no matter what.

Billie Kay is well-known and much-admired for the excellent job she does keeping OTC a calm and safe environment. If a patient is upset, she deftly intervenes in a way that makes them feel heard and de-escalates them, but also makes it clear what the clinic rules are around behavior to keep OTC a welcoming environment for everyone.

As our Old Town Clinic has grown in the number of patients we serve, the staff we employ, and the services we offer, Billie Kay has been an essential part of improving patient access and the patient experience. Despite the countless moving parts that make OTC what it is, Billie Kay makes sure that the clinic operates as efficiently as possible.

Upon the announcement of her recognition, Billie Kay received a standing ovation from OTC staff. Clearly touched, she said through tears and, as always in her trademark Texas accent, that the award was especially meaningful for her in light of its namesake and past honorees.

"I look at the people that have gotten this and the person it's named after as being people with huge hearts, that everybody respects and loves. I see myself as just the people think of as just the enforcer."

Billie Kay's commitment to centering our clinic's work on the people we serve, her ability to collaborate to solve problems big and small, and her obvious love of our patients ensure that her colleagues certainly see Billie Kay as more than that. "I love my job and I love y'all," she said.

Congratulations, Billie Kay!

Past winners of the Sandy Anderson Award include OTC Care Team Manager Carol Weber in 2015 and Old Town Recovery Center psychiatrist Phil Shapiro in 2016.