Central City Concern

Providing comprehensive solutions to ending homelessness and achieving self-sufficiency.

Monthly Volunteer Spotlight: February 2017 Edition

Feb 28, 2017

When first sitting down to interview one of Central City Concern’s favorite administrative volunteers, Maureen, for February’s Volunteer Spotlight, it quickly became apparent that this chat was going to be unlike many before. Maureen openly shared her story regarding her lived experience on the streets, struggles with addiction, past criminality, and why these things motivate her to simply “lend a helping hand” today. Whether it is making the gravy (from scratch) for one of our residential community Thanksgiving meals or entering survey data regarding Old Town Clinic patient satisfaction, Maureen’s intimate connection with the services that CCC provides resonates strongly in each moment she is able to spend with us.

Our normal Q&A format couldn't do Maureen’s candor and humility justice, so for this Volunteer Spotlight we chose a small handful of unprompted quotes to share. Maureen’s unique perspective on homelessness, as well as CCC services, is tremendously inspiring and we hope you enjoy hearing from Maureen as much as we did.

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“Well, how can you help another person? You know, I didn’t use to tell my story. I used to be ashamed of it. I used to be ashamed to say that I was a prostitute or I was a heroin addict or, you know, I was with pimps and I turned tricks and all of that stuff. But now, it’s a part of the strength that I have—the fact that I made it through alive.”

“I often hear people say, ‘I love living on the streets,’ but boy if you give them a hot shower and a clean pair of clothes and a room to sleep in, they’re ecstatic. But they tell themselves that because it makes it easier to accept their circumstances.”

“I want to always offer my conditioning of what I’ve been through to other people and say: it looks really bad right now, you are at the bottom, but there is a way for you to dig yourself out of this.”

“And so the whole point I guess that I’m trying to get to is that your organization not only represents me, but it represents me today.”

“When I started volunteering here I kept focusing on this as like my next stair step, you know? I’d done all of this other stuff with no contentment. Just like, working. It’s just a job. I’m addicted to helping people. I like giving up my time and energy more than I like getting paid to do stuff and it’s just a thing with me. You’re put here for a purpose and you can’t find it if you’re in the office working. It’s not going to be a monetary thing. It’s going to be something you’re giving to people to make them delighted, to make them feel happy, and so that’s what I am doing.”

“If your organization continues to do what it’s doing we can make sure that this slows down. Homelessness is an epidemic right now and it breaks my heart because of the inhumanity of it. The ignorance of it. When you see someone sleeping on the street and all you do is step over them instead of checking to see if they’re alive, something has to change in our society to make people see past a person’s dirt and their poverty because in today’s world we’re all just a step away from being there.”

“It was a great experience to see other people that really cared, that don’t do things just because. They’re there, they’re engaged, they’re asking questions, and they’re talking to people instead of at them. I got to know quickly some of people’s circumstances and I felt that they were in good hands. I thought they were in great hands with CCC.“

“Because I started from the street and I had nothing. A pair of high heels, a big purse with all of my drug paraphernalia, and the clothes on my back and I don’t have much more than I had then, monetarily. But spiritually I’ve gained a bucket load, a truck load, or whatever’s so big that I can’t fill it. And you guys allow me to continue to feel big like that. To feel important. I like to feel big and important and it doesn’t take money to do that, it just takes doing.”

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If you are interested in learning more about volunteer positions in at Central City Concern’s health and recovery, housing, or employment programs, contact Eric Reynolds, CCC’s Volunteer Manager, at eric.reynolds@ccconcern.org or visit our volunteer webpage.



Empowerment by Design: CCC Celebrates Black History Month & the Imani Center

Feb 23, 2017

Happy Black History Month from Central City Concern!

We are thankful for occasions like Black History Month to intentionally set aside time to celebrate and reflect on the richness and depth of Black history and culture.

As an agency, we also aim to daily honor the strength, resilience, creativity, and joy that are core to the African American experience. A primary way we do that is through CCC’s Imani Center program, which offers culturally specific and responsive outpatient mental health and drug and alcohol addiction treatment services, peer support, and case management.

Based out of the historic Golden West Hotel building—itself a significant part of Portland’s Black history—the Imani Center is a prime example of a community using knowledge of its members’ histories and needs to help its own.

According to Linda Hudson, CCC’s Director of African American Services, Black clients of mainstream mental health and addiction treatment programs often face unique barriers to their recovery success. “When African American clients come in with different experiences and different perspectives and they try to fit the client into that [mainstream treatment] curriculum, there’s often some tension there.”

But at the Imani Center, we provide Afrocentric services. All mental health and addiction counselors, as well as the peer support specialists, identify as African American; several have longstanding ties to the Portland area. Clients can feel like they are in a safe place. Here, they can talk about the impact of racism and discrimination knowing the staff understand firsthand what they’re talking about because of the staff’s collective experience.

“We know how it goes and we know how it feels,” Linda says. “We the staff are in position to share how we have gone through and gotten to where we are. We can share with clients how they might be able to navigate [their recovery] and better themselves to get to where they want to get to.” There is an understanding that the Imani Center's services explore the meaning of being Black in America and how it impacts one’s recovery. There is also an understanding that the Black self is deeply entrenched with the collective experience. (Bassey, 2007)

During the listening and planning process that preceded the Imani Center, CCC heard the African American community say that they valued Black leadership and Black individuals who have the credentials behind the work they do. Today, between Imani Center’s eight-person staff, there are three Masters of Social Work degrees, three Certified Alcohol and Drug Counseling credentials, three Certified Recovery Mentor credentials, and three Qualified Mental Health Professional designations. While those qualifications are impressive, Linda says that they send a message. “We need to be at our best so we can best help those we’re serving.”

So while innovative counseling approaches and a full slate of group sessions drive much of the change that Imani Center clients see in themselves, much of their success comes from seeing themselves reflected in the make-up of the staff. This empowerment is by design. Addiction and mental health recovery, as well as educational and professional achievements, seem so much more possible when one can readily picture themselves in the shoes of an Imani staff member who has walked that path ahead of them.

Each day, the Imani staff reaches back to pull other members of the Portland African American community up with them. They understand what their clients are experiencing; now, they’re committed to helping their clients experience the empowering freedom that comes along with recovery.

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The Imani Center is accepting new clients. If you know someone who may benefit from talking with a counselor who will listen on a regular basis and offer compassionate support, please pass on this information about the Imani Center.

Anyone can schedule an eligibility screening by contacting the Imani Center at 503-226-4060 or Imanicenter@ccconcern.org.



Monthly Volunteer Spotlight: January 2017 Edition

Jan 31, 2017

Our first Volunteer Spotlight of 2017 highlights the unique role of Dr. John Bishop, a clinician who has chosen to spend time in Old Town Clinic’s Wound Care Clinic. As the Wound Care Clinic program is in its relative infancy, our lead practitioner, Pat Buckley, had this to say about Dr. Bishop’s contributions:

“Having his expertise as we were developing the program was extremely beneficial because it really helped us ramp up the quality of care more quickly than we otherwise would have been able to… He’s the bomb.”

If you’d like to learn more about Old Town Clinic’s Wound Care program we recommend you check out the National Health Care for the Homeless’s Healing Hands newsletter, where they highlight this young, yet valuable, Old Town Clinic service. In the meantime, take a look below to find out both what distinctive challenges Dr. Bishop encounters while at Old Town Clinic, but also what makes the care process so rewarding to him.

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Name and Volunteer Position: John Bishop, provider in the Wound Care Clinic of Old Town Clinic.

How long have you been volunteering with us?
About year and a half now; it’s been very positive. It’s a different kind of wound care than I was used to, a different kind of situation, but it’s been very positive. Good, nice, qualified people to work with... pleasant, friendly. I like the patients, too. The patients, for the most part, are very nice.

What made you want to volunteer at Central City Concern?
I decided to be retired. And moving to Oregon from Florida there was no real employment for me, financially, in a semi-retired level. I spent many years learning how to do wound care and I didn’t want to just give up that knowledge overnight. It took a long time to develop what I know and I didn’t want to just throw it away so I figured I could use what I know positively for a few more years. And since I don’t get paid, I’d rather take care of people who can’t pay [Note: All Old Town Clinic patients are on a sliding scale fee.] They need the care and there’s no reason why they shouldn’t get it.

Have there been any surprises at Old Town Clinic so far?
Well, the biggest problem I have here is with continuity of care and follow-up. Part of it is me as I only volunteer but two times a week, but part of it is the patients that don’t come back. That’s probably the biggest disappointment.

Then again, that’s the challenge from which we have to work. That’s what’s different from my civilian or private practice before I got here. That’s just one of those things in the practice of medicine.

Have you tried strategies to combat that?
Well it does direct how we administer our care. We have to prescribe a type of care with the assumption that maybe the patient won’t come back. That way, if they don’t, they’re not going to get themselves into more trouble from the care. My philosophy is to be positive, develop a little relationship with them, and have them feel like I’m expecting them so that they might feel more of an obligation from that. I make sure to say “I will see you next week!” and I hope they think, “If he cares enough to be there to look for me I ought to show up.” I don’t know if that’s how it works but that’s my goal.

I like doing wound care, I like taking care of people, and I like seeing wounds get well. It’s a very satisfying thing to start off with a mess and then see the patient eventually walk out and to tell them, “Don’t come back, you’re all done!" And along the way, since many wounds are chronic, there’s a big effort to teach the patient how to take care of it themselves so that they won’t have to come back. I don’t know how successful I am with that but it’s always been my guiding light in wound care. It’s  "Okay, this is what I want to do; if it happens again, this is what you can do for yourself.”

Having practiced medicine at Old Town Clinic, if somebody were on the fence about volunteering here is there anything you would want them to know?
Well I think the volunteering business is pretty nice. The state of Oregon has their physician emeritus program that kind of gives you liability coverage and allows you to practice and keep your skills alive. It lets you use the skills you already have and I think more physicians ought to consider that.

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If you are a licensed practitioner interested in volunteering time with Portland’s vulnerable populations, we recommend checking out the Coalition for Community Health Clinics, a community and care-driven collaborative (of which Old Town Clinic is a partner).

For any other Central City Concern volunteer inquiries, please visit our volunteer webpage.



We Are Family

Join Central City Concern on May 2 for an evening celebrating families through story and music to benefit our Letty Owings Center and Family Housing programs. Reserve your tickets now! Learn more »

Housing is Health

Six health care organizations will invest $21.5 million in a partnership with CCC as a response to Portland’s affordable housing, homelessness, and health care challenges.
Learn more »

Central City Coffee

Through craft roasting coffee in Portland, OR, Central City Coffee supports the clients and mission of Central City Concern. Available at local retailers and as office coffee! Learn more »